Warranty & Returns

We comply with UK legislation including the Consumer Contracts Regulations for goods which fail during the warranty period.

Warranty period:

All goods carry a 12 month return to base repair, replace or refund warranty (at our discretion) unless otherwise stated in the product description.

Warranty cover:

The warranty covers the goods for breakdown against failure due to manufacturing defects and is limited to repairing, replacing or refunding (at our discretion) the goods. It does not cover accidental damage or fair wear and tear.

Returning goods:

Before returning goods under warranty you must contact us first as all returns must have prior authorisation.

Faulty items should be returned to us for inspection. Unless previously agreed, the faulty item needs to be returned as a complete unit with all parts and accessories as originally supplied.

Returned goods will be processed as quickly as possible to minimise delay.

For partial returns where a returned product has been used to qualify for a price break discount the discounted amount will be amended to take into account the decreased purchased quantity and will be deducted from the refund amount if there is a difference in the original amount you would have paid for the goods that have been kept.

Please e-mail info@covans.co.uk before returning goods to discuss the problem first.

For your own protection please ensure goods are adequately packed and insured when posting back to us as we cannot be held responsible for loss or damage to goods being returned to us.

We do not offer a collection service.

Return address:

No fault found / invalidated warranty:

In the event goods are returned to us and found to have been modified or suffered misuse/damage then this will invalidate the warranty and they will be returned to the sender.

The cost to return goods to the consumer may be required which are no fault found or where the warranty has been invalidated.

None of the above affect your statutory rights as a consumer.